Question 1

How fast is delivery?

Accepted Answer

Instant-trade items typically arrive in 5-15 minutes, with a median across all orders of 11 minutes. Boosting orders start within 30-60 minutes and account handovers take up to 2 hours.

Question 2

Is my payment protected?

Accepted Answer

Yes. Every payment is held in escrow by GearDropMania Ltd and released to the seller only after you confirm delivery or after the 24-hour confirmation window closes without a dispute.

Question 3

Can I cancel an order?

Accepted Answer

You have a 14-day right to cancel most contracts under the Consumer Contracts Regulations 2013. For digital content and services that start immediately you will be asked to expressly consent to immediate performance and acknowledge that you lose the right to cancel once delivery is complete. Full detail is in our Refunds & Cancellation policy.

Question 4

Are the prices inclusive of VAT?

Accepted Answer

Yes. All prices are shown in GBP and include UK VAT at the applicable rate where chargeable. Your VAT receipt is emailed with the order confirmation.

Question 5

Will boosting get my account banned?

Accepted Answer

Account sharing may breach a publisher's terms of service. We reduce risk with VPN matching, offline mode and disabled chat, but we cannot guarantee a publisher's behaviour. We set this out clearly before you order.

Question 6

Do you sell loot boxes or gambling products?

Accepted Answer

No. We do not operate any chance-based opening, wagering, crate-opening or skin-gambling mechanic. Every listing has a fixed, known outcome and a fixed price.

Question 7

Do you sell to under-18s?

Accepted Answer

No. Our services are for adults aged 18 or over. We may carry out age verification and will cancel and refund orders where the age requirement is not met.

Question 8

How do I make a complaint?

Accepted Answer

Email legal@geardropmania.co.uk. We acknowledge within 2 working days and aim to resolve within 8 weeks, after which you may refer the matter to an approved alternative dispute resolution provider.

Frequently asked questions