Refunds & Cancellation Policy

1. Your 14-day right to cancel

For most distance contracts you may cancel within 14 days of the contract date, without giving a reason. Tell us by email to support@geardropmania.co.uk or by using the model cancellation form below. We will refund within 14 days of being informed.

2. Digital content supplied immediately

Digital content (skins, currency, account credentials) is usually delivered within minutes. At checkout you are asked to give express consent to immediate supply and to acknowledge that you lose the right to cancel once supply has begun. If you do not give that consent, delivery waits until the 14 days expire.

3. Services that start immediately

If you ask a boosting or coaching service to begin during the cancellation period and then cancel, you must pay a proportionate amount for what was already performed. The remainder is refunded.

4. Faulty, missing or misdescribed items

Under the Consumer Rights Act 2015 digital content must be as described, of satisfactory quality and fit for purpose. If it is not, you are entitled to a repair or replacement and, if that is impossible or fails, a price reduction or full refund. Report the problem within 24 hours of delivery where possible so escrow is still open.

• Item not delivered: full refund, no questions.
• Wrong item, wrong float, wrong realm or wrong quantity: replacement or full refund.
• Boost not completed to the agreed target: free completion or a proportionate refund.
• Account recovered by a previous owner: full refund under the seller warranty.

5. When we may refuse a refund

• The item was delivered as described and you simply changed your mind after supply began.
• You traded, consumed, resold or altered the item after delivery.
• You gave incorrect account details and the item went to the wrong recipient.
• Evidence of fraud, chargeback abuse or breach of our Terms.

6. How refunds are paid

Refunds go back to the original payment method within 14 days of approval, usually within 3-5 working days. We do not charge a fee for issuing a refund. Store credit is offered only as an alternative you can decline.

7. Model cancellation form

To: GearDropMania Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, support@geardropmania.co.uk
I hereby give notice that I cancel my contract of sale for the following goods/services: [order reference and description]
Ordered on: [date] · Name of consumer: [name] · Address: [address] · Date: [date]

8. Unhappy with the outcome?

Follow our Complaints & Disputes Policy. You may also have the right to refer the dispute to an approved ADR provider or to your bank under the chargeback or Section 75 route.